Novamedia/Postcode Lottery Group operate lotteries in five countries with over 13.6 million subscriptions.
The Postcode Lottery format and related companies are owned by Novamedia/Postcode Lottery Group, a Netherlands-based social enterprise which is 100% owned by a not for profit Foundation of the same name.
The shared mission is to contribute to a better world by raising funds for good causes through operating charity lotteries in a socially responsible way. Over the past 30 years, thanks to our participants, we have raised more than €11.7 billion for civil society. The lotteries' fundraising model supports unrestricted and long-term funding. Lotteries are subscription based, where you sign up in advance to play, with no chance of instant gratification or reward because the draws take place on a weekly, or in most cases, monthly basis.
Therefore, the time between subscription and outcome is long.
Lotteries are very low risk games as recognised by regulators and academics and it is clear that there are large differences between charity lotteries and betting companies, not just in terms of problem gambling risk but also in regard to the reason for the product – charity fundraising versus private profit.
Despite that, we are committed to ensuring our operations protect potentially vulnerable players and this code of conduct outlines our commitments in this area.
While there are cultural, regulatory, and legal differences across the countries, this document sets out the agreed principles we commit to. It goes without saying that our lotteries fully comply to all applicable national regulations, including sector specific self-regulation and best practice.
In addition, we are among the safest lottery operators in the market with many safeguards hardwired into our model and our values. This 7-point code of conduct applies to all Postcode Lotteries and guides all new lottery operations.
7-point code of conduct
We operate lotteries to create a better world. Our lottery games are safe games. This means the time between purchasing a subscription and finding out if you have won, is not instant.
Playing the lottery should be fun, and it should in no way lead or cause problem gambling behaviour.
We will restrict the number of subscriptions a player can play with, ensuring that our players cannot spend excessive and unaffordable amounts playing on our lotteries. We will have regular contact with those that choose to play with the maximum subscriptions to ensure that we are satisfied that they are not at risk of problem gambling or have other vulnerabilities.
In countries where payment by credit card is allowed (Sweden, Germany) we limit this option and encourage payment by Direct Debit. In Great Britain, the Netherlands, and Norway we do not accept credit cards as a payment method.
We commit to knowing our players so that they make the right choice for their circumstances, to the extent permitted by the General Data Protection Regulation (GDPR). Within these boundaries, we will try to ensure that our players have the mental capacity to understand the financial commitment and will identify individuals who should not be playing because of the presence of vulnerabilities that affect their decision making.
Our lotteries provide clear information for (potential) players about the characteristics, rules, and costs of our lottery. Our websites contain all relevant information and our customer service departments are open every working day to answer questions. We will provide signposting for gambling support services through our Customer Experience team or online.
Players can easily opt-out of receiving marketing messages and we ensure that our marketing is straightforward, not misleading in any way, and is not designed in such a way as to appeal to children, young people, or infer that financial problems will be solved by winning a prize.
Our teams understanding our commitment to responsible play, and those in relevant positions have the knowledge and insight required to ensure the appropriate procedures, standards, and values are maintained to keep our players safe.