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Customer Experience
Customer Experience

Ecommerce business manager

Full-Time Position Closing date:

Who are we and what do we do?

Our mission is to help raise funds for charities and good causes and increase awareness of their work. Players of People’s Postcode Lottery have raised more than £700 million for 9,000 good causes since 2005. This funding is transforming lives and communities in Britain and beyond.

Together Novamedia, the creator and owner of the Postcode Lottery format, and the Postcode Lotteries – in the Netherlands, Sweden, Britain, Germany and Norway – was ranked the third largest private charity donor in the world and the second biggest in Europe in 2019/20.

Be part of the People’s Postcode Lottery team

We work to create an environment and culture where everyone is able to perform at their best. We were ranked ninth in The Sunday Times Top 100 Best Companies to Work For in 2019. Since the beginning our core values of Fun, Courageous, Sharing and Sustainable have shaped our culture and everything we do.

Each year, we invest up to 4% of salaries into training and development opportunities that will stretch and challenge people at every stage of their career.

In addition to an exciting career, we offer a generous pension, private health insurance that rewards you for being active, life assurance, free gym membership, leisure and entertainment discounts, 36 days holiday plus your birthday off and much more.

Role summary

You will be responsible for establishing and delivering our non-cash prize strategy. This is a new position that will work across multiple departments in the business such as our service and support teams, marketing, finance, legal, player communications and data services along with our external suppliers, where you will negotiate contracts and be responsible for procurement and fulfillment of products for our online shop. We require a passionate and self-driven individual who has a background in Ecommerce/digital shops from a functional and high-level technical Perspective.

Key accountabilities

  • Manage overall noncash prizes also referred to as "PIK - Prizes In-kind" Strategy
  • Coordinator business updates and priorities for PIK
  • Responsible for functional shop improvements including functional testing and user experience
  • Oversee prize packaging and winner communications
  • Build and maintain relationships with suppliers and negotiate the best products and pricing with sustainability kept in mind
  • Prize Management, stock levels in shop
  • Ensure compliance and legal/regulatory commitments are adhered to
  • Operational management of suppliers and assortment including contracts
  • Manage the financial budgets and spends
  • Provide scheduling resources and direction for individual team members
  • Understand retention impacts of players and branding/communication opportunities
  • Coordinate operational execution of PIK program incuding. shop (content, functional development),
    prizes, winner comms, customer experience, retention, analytics and reporting, financial results
  • Understanding international transportation of goods and track orders to ensure timely delivery

Required skills

  • Project management qualification in any of the following: Prince 2 Practitioner, PMP, Agile PM, Scrum Master
  • Significant experience working with technical, security and governance teams
  • Experience with requirements and defect management
  • Experience managing both Waterfall and Agile projects
  • Understanding how requirements translate to technical solutions
  • Prior experience working on high profile software, web or ecommerce projects
  • A strong team player able to work effectively with others
  • Excellent organisation skills to keep on top of workload, managing multiple parallel projects
  • Be able to build strong relationships with teams and stakeholders
  • Computer literate, fully proficient in the use of Microsoft
  • Office and ideally knowledge of using a collaboration software program, such as SharePoint or Confluence and programme management software, such as JIRA or MS Project

Additional information

Working hours for this role will be 37.5 hours per week, worked Monday to Friday 9am-5.30pm. We do offer flexibility of when you work these hours. The core hours we expect you to be in work would be between 10am and 4pm however you may start and finish work during flexible time bands.

Location: Edinburgh

Closing date:

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