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Customer Experience
Customer Experience

Customer experience agent

Full-Time Position Closing date:

Become part of the People’s Postcode Lottery team

This is a fantastic opportunity to join a dynamic and growing business where people are at the heart of everything we do. We live by our four core values: fun, sharing, courageous and sustainable, and we will expect the same from you. Offering above the ‘average’ holiday allowance at 36 days per year, plus a day off on your birthday, along with a generous pension scheme, free fresh fruit and refreshments in the office, we look after our team! We encourage you to spend days volunteering with our charity partners and we commit to investing 4% of salaries into training each year. Perhaps that’s why The Sunday Times named People’s Postcode Lottery one of the top ten mid-size companies to work for in the UK.

What do we do?

Players of People’s Postcode Lottery have raised more than £500 million for over 7,500 charities and good causes working to change lives for the better. We are an external lottery manager, operating society lotteries on behalf of a wide range of charitable organisations. Our mission is to help build a fairer, greener world by increasing the funds available for charities and good causes.

Role summary

As part of our customer experience team, based in Edinburgh city centre, you will be dealing with current and prospective players as a telephony agent. Our overall aim is to sell tickets in order to raise funds for charitable organisations and to increase awareness for their work. Through your pride, knowledge and contribution we expect you to deliver excellence in customer service, creating passion and loyalty in our player base. You will be required to handle a variety of inbound and outbound calls over a variety of shifts within our city centre customer experience team. This is a rewarding role for someone who takes pride in making a difference to our planet and its people on a daily basis. If you have exceptional interpersonal skills and you are committed to the development of yourself, and our business, then you should apply now.

Required Skills

  • Fluent English - both written and verbal
  • Excellent interpersonal skills
  • Customer service and sales experience (preferred but not essential)

Personal Attributes

  • Positive outlook, passionate and hard-working.


  • Competitive salary
    Vitality private health care
    Free gym membership with Edinburgh Leisure
    Excellent training and opportunities to develop
    Free refreshments and breakfast provided whilst at work
    Paid volunteer work with one of our charities or good causes every year
    Team days and unique celebrations


This role requires the successful candidate to work a variety of shifts.

Please refer to the example of a typical shift pattern. Please note shift patterns may vary.

Location: Edinburgh

Closing date:


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